Refund and Cancellation Policy

Mountain Pumpkins LLC designs and installs premium curated porch pumpkin displays. This policy explains how consultation credits, design orders, cancellations, and refunds work. Our goal is to be fair: you should never pay in full for work we have not started, and we should be able to cover the costs we have already committed for your order. Fall installs run September 21 through October 14.

How our consultation fees and credits work

A free email inquiry does not reserve a spot on our calendar. To hold a spot, you can pay one of two consultation fees:

• $99 spot reservation plus email consultation. Includes an email consultation and reserves a spot on our install calendar for the season. This fee is fully credited toward a design purchase (no cash value).
• $199 in-person consultation. Includes an in-person consultation at your home and also reserves a spot on our install calendar for the season. This fee is fully credited toward a design purchase (no cash value).

Both tiers reserve a calendar spot for the season. Both the $99 and the $199 fees are fully credited toward your final design purchase (toward a design purchase; no cash value). You are not paying twice: the fee becomes part of the price of your design. Fall designs start at $499 and go up from there, depending on your vision and design level.

Refunds on consultation fees

A consultation fee pays for a service we perform. Once the consultation has been performed or design work has begun, the fee is non-refundable. At that point the fee still remains fully credited toward a design purchase (no cash value), but it has no cash value and is not refundable on its own if you choose not to buy a design.

$199 in-person fee: because it covers a scheduled in-person visit, it becomes non-refundable once that visit has been performed or design work has begun.

$99 fee: it stays refundable until we begin design work or complete your email consultation, whichever happens first. After that point it is non-refundable and the credit applies only toward a design purchase (no cash value).

Cancelling a fall design order

We buy the season's specialty and heirloom pumpkins on September 1. Once we have made that purchase, the cost of the pumpkins for your design is committed and we cannot get it back. Our fall cancellation policy follows that date, so it is easy to know where you stand.

Cancel before September 1: you receive a full refund of everything you have paid. Nothing has been committed yet, so there is no cost to pass along.

Cancel on or after September 1: because the season's pumpkins have already been purchased, a cancellation is eligible for a refund of up to 50% of the amount you paid. We keep no more than half to cover the pumpkins and materials committed for your design, and we refund the rest.

If your plans change and you would rather not cancel, we are usually happy to reschedule your install to another available date within the same season at no extra charge. Rescheduling keeps your full payment working toward your design instead of a partial refund, so reach out as early as you can and we will do our best to fit you in.

Cancelling a holiday order

Holiday installs (late November through early December) follow their own timeline instead of the September 1 date, because we purchase greenery and materials fresh for each install.

Your booking deposit: when you book your install, you pay part of your install price as a booking deposit. It is not an extra charge: it pays for the greenery and materials for your home, and the balance is due at install. Until we order those materials, your booking deposit is refundable in full. Once we have ordered them, it is non-refundable, because it has been spent on materials bought for your porch. We order materials in November, and we email you the day we order yours, so you always know where you stand. The booking deposit is separate from the $199 consultation fee, if you paid one, which follows its own terms above. Booking your install is a new order, so it follows this policy as it reads on the day you book.

Cancel more than 72 hours before your scheduled install and on or before December 1: you receive a full refund of everything you have paid for your install, except a booking deposit whose materials we have already ordered. The $199 consultation fee, if you paid one, is not part of this refund; it follows its own terms above.

Cancel within 72 hours of your install, or after December 1: by then your install crew is scheduled, so a cancellation is eligible for a refund of up to 50% of what you paid beyond your booking deposit and the $199 consultation fee, if you paid one. Your booking deposit still follows the rule above: refundable in full until we order your materials, and non-refundable once we have.

Rescheduling within the holiday season is free whenever we have an open date. A rescheduled install keeps your booking deposit, and everything else you have paid, working toward your porch. If we ever have to cancel your install ourselves and cannot find another date that works for you, we refund your booking deposit in full, even if your materials have been ordered.

After your install is complete

Once an install is completed, it is non-refundable, because the design has been built and delivered to your porch.

Premature pumpkin failure: pumpkins are a perishable natural product. Occasionally one fails early with no outward warning. If a pumpkin in your display goes bad within 72 hours of install, contact us and we will replace that pumpkin at no charge. Because the product is perishable, this is a replacement remedy, not a refund. We do not issue full refunds on completed installs.

Workmanship: if there is a workmanship defect in how your display was built, contact us within 72 hours of install and we will repair or replace the affected elements at no charge.

Critter Care: our wildlife and freshness guarantee (included)

Utah is deer and squirrel country, and wildlife love pumpkins. Every design includes our Critter Care guarantee at no extra charge, so a hungry deer does not have to ruin your fall. If wildlife (deer, squirrels, birds, or rodents) damages your display, or pumpkins fail early, between your install and Halloween (October 31), contact us and we will replace the damaged pumpkins.

What is covered: replacement of the damaged pumpkins in one visit, up to half of your display, subject to pumpkin availability at the time. Specialty and heirloom pumpkins are seasonal and limited. If an exact variety or color is sold out, we will substitute the closest match we have.

Protected through Halloween only: this guarantee runs through October 31. After Halloween, pumpkins are out of season and we can no longer source replacements, so coverage ends on that date. To use it, send us a photo and we will schedule your replacement visit.

What is not covered: we cannot cover damage from weather, theft, or the normal seasonal softening and aging that all outdoor pumpkins go through; replacement of more than half the display in a single visit; any replacement after October 31; or repeat visits for the same display. Pumpkins outdoors will naturally soften and age over the season. See our deterrent and care tips for kid- and pet-safe ways to protect your display, especially from deer.

Billing concerns

If you have a billing concern, please contact us first at hello@mountainpumpkins.com so we can resolve it. We aim to respond within a couple of business days. This does not waive any rights you have under your card network rules or applicable law.

How to request a cancellation or refund

To cancel or request a refund, email us at hello@mountainpumpkins.com. Please include your name and the email address used for your order so we can find it quickly. Approved refunds are returned to your original payment method.

Part of our Terms

These terms are presented before payment and are part of our Terms. By completing checkout you agree to these terms.

Changes to this policy

We may update this policy as our business changes. When we do, we will revise the effective date above. The terms that apply to your order are the ones in effect on the day you placed it.