Privacy Policy

1. Information We Collect

Mountain Pumpkins ("we," "our," or "us") collects information you provide directly to us, such as when you:

• Request a quote or book our services
• Contact us via phone, email, or our website contact form
• Subscribe to our newsletter or marketing communications
• Provide feedback, reviews, or testimonials
• Make payments for our services
• Visit our website (automatic information collection)

Personal Information:

This may include your name, email address, phone number, physical address, service location, payment information, and service preferences.

Automatically Collected Information:

We automatically collect certain information when you visit our website, including IP address, browser type, device information, pages visited, time spent on pages, and referring website.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our pumpkin delivery and display services
• Process and fulfill your service requests and bookings
• Process payments and manage billing
• Communicate with you about your orders, scheduling, and our services
• Send you marketing communications (only with your explicit consent)
• Respond to your comments, questions, and customer service requests
• Analyze website usage and improve user experience
• Prevent fraud and ensure security
• Comply with legal obligations and protect our rights

Legal Basis for Processing (GDPR):

We process your personal information based on: (1) your consent, (2) performance of a contract with you, (3) our legitimate business interests, or (4) compliance with legal obligations.

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• With your explicit consent
• To service providers who assist us in operating our business
• When required by law or to protect our rights
• In connection with a business transfer or merger

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to:

• Access: Request access to your personal information
• Rectification: Request correction of inaccurate personal information
• Erasure: Request deletion of your personal information ("right to be forgotten")
• Portability: Request a copy of your personal information in a portable format
• Restriction: Request restriction of processing under certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information provided in Section 7. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and personalize content.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

7. Contact Us

If you have questions about this Privacy Policy, please contact us:

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

• Service Records: Retained for 7 years for business and tax purposes
• Marketing Communications: Until you unsubscribe or request deletion
• Website Analytics: Anonymized data retained for 26 months

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may also notify you via email.